​Care & Service

A garage door is the largest moving object in the home. It is often operated by electric garage door openers. Proper installation, operation, maintenance and monthly testing of the garage door and electric garage door opener are necessary to provide a safe and trouble-free operation.  An improperly adjusted garage door or garage door opener can exert deadly force when the door closes. This could lead to serious injury or death from being hit by a closing garage door or from being trapped under the door. 

With proper care and maintenance, your garage door will perform reliably for years to come. So take a few minutes to inspect and test your complete garage door system.   Make monthly inspection and testing a part of your regular routine.

To learn more about Testing & Maintaining your Garage Door system or view the Safety Guideline, click on any of the links below:

Always remember that your DoorZone® Garage Door & Automation System will be with you for a very long time.  It is advisable to get DoorZone®  to regularly (every 18 months) perform a basic service on your doors and retention springs, which will extend the lifespan of your door and automation system.

A major service should be done by  DoorZone® every 3-5 years after installation.  A major service includes a basic service and replacing all metal working parts i.e. springs, cables, pulleys etc.

Indicators to look our for

  • The door does not operate freely

  • The door is noisy

  • The door is skew

  • The lock does not operate properly (manual lock).

  • The door does not stay up in the open position, it drops down on it's own

  • The motor is noisy during operation

  • The motor runs but does not lift up the door.

Talk to our customer service team on 012-661-3009 or email us at info@pta.brano.co.za for further assistance or to book your next Basic or Major Service.